Fyrlo support
Start with the quick fixes below. For a privacy request, account issue, or problem that persists, contact Rocket Digital and identify Fyrlo.
These four facts rule out the most common platform mismatch. If they match your setup, continue to the issue-specific checks below.
Apple processes Fyrlo payments. Current prices, billing periods, and cancellation terms appear at purchase.
Fyrlo uses cloud services to store user-created projects and to process requested AI features. Projects can be associated with a device identifier or a signed-in account. For privacy requests, account deletion, or data questions, contact Rocket Digital and include “Fyrlo” plus the account email when applicable.
Find the matching part of the app
A useful support report names the project, the action, and the exact result. These three areas cover most questions without asking you to send an entire manuscript.
01Note whether the failure happened while creating a plan, generating a chapter, continuing a story, or generating a cover.
02Identify the project title, format, and whether the problem appears when opening, reading, exporting, or returning to the library.
03Describe the selected format, genres, tone, and the decision that is unclear. Do not include private information in the prompt.
A safe troubleshooting order
A failed generation, missing project, or purchase question can look similar at first. Check the smallest boundary in order so you know whether the issue belongs to the connection, project, credit state, purchase record, or account.
Check whether the issue affects one project, one action, or the whole app. Record the project format and exact screen. A chapter-generation failure requires different context from a library or export problem.
Confirm a stable connection, reopen Fyrlo, return to the same project, and repeat the action once. Avoid many rapid retries because they make it harder to describe which state produced the result.
For AI generation, review the credit or Premium information shown in Fyrlo. For a subscription, use Restore Purchases with the same Apple Account that completed the original transaction.
Include the Fyrlo version, device, iOS version, project format, action, visible result, and the single retry completed. A concise report is more useful than an entire unpublished manuscript.
Contact Fyrlo support ↗Before you contact support
A clear report helps Rocket Digital understand the failed step without collecting unrelated personal information.
Note the Fyrlo App Version, your iPhone or iPad model, iOS version, connection type, and whether the behavior occurs every time.
For a purchase issue, note whether Restore Purchases was attempted with the same Apple Account that originally completed the transaction.
Name the matching symptom, the exact failed step (for example, chapter generation or cover creation), and the one retry you completed.
For a privacy request, identify Fyrlo and the email associated with the account when applicable. Follow the contact channel’s instructions before attaching personal content.
Open the Rocket Digital contact form ↗Billing note
Apple manages billing, renewals, cancellation, eligibility, and the purchase record. Never send a full card number, password, or one-time code to Fyrlo support.
View Fyrlo on the App Store ↗Helpful links
Many writing issues are about prompts, format choice, or expectations—not a technical failure.
Learn how to pick a format and run the creation wizard for your first AI story.
Start your first AI story →Improve chapter results with clearer premise, conflict, and next-step instructions.
Write a strong story prompt →See how library projects, covers, and PDF export fit together when you finish.
Export and share →Good to know
Check your internet connection, confirm you have a credit or active Premium access, then retry. If the service still fails, reopen Fyrlo and contact support with your app version, device model, iOS version, and the step that failed.
Chapter generation, covers, and some AI features consume credits. Fyrlo shows your balance before you generate. Premium options unlock more capacity; current pricing is shown in the app before purchase.
Open Fyrlo, go to Settings or Premium management, and choose Restore Purchases. Use the same Apple Account that made the original App Store purchase.
In Fyrlo, open Settings, choose your account, and select Delete account. If you cannot access the app, use Rocket Digital’s contact form and identify Fyrlo in your request.
User-created projects are stored through Fyrlo’s cloud backend and associated with a device identifier or signed-in account. Signing in can link device-created stories to your account. See the privacy page for details and deletion options.
Ready to return to the story?
Open the app, return to your library, and continue from the version of the project you chose to keep.
